Strategic Positioning
- Balance between Cost, Risk & Value drivers.
- Shared Services, commercial relationship or IT embedded in business units.
Target Operating Model
- How IT will engage with its customers.
- IT Processes (customer facing and internal).
- People: organisation, skills and culture.
- Infrastructure and locations.
Governance and Control
- How stakeholders will have the right influence over IT direction and performance.
- How performance (cost, risk and value) will be managed, measured and priced.
Strategic Change
- Defining how IT will migrate to its target operating model.
- Aligning business and IT change processes.
- Establishing business oriented benefits management for all IT strategic investments and projects.
