External Change Drivers
The various changes in the external market place present challenges and opportunities for the IT organisation. These changes include:
- The emergence of the Shared Services model within major businesses.
- Globalisation of business and IT markets.
- Outsource and Off-shore service providers with increasingly attractive propositions.
- Increasing scrutiny on Governance and Risk Management (Basel II, SOX, MiFID).
- Benchmarking, and moves towards standard IT process architectures.
- Downward technology pricing trends coupled with increasing TCO of IT.
Internal Change Drivers
Organisations are making increased demands on their IT functions due to a range of internal drivers:
- Business growth through mergers, acquisitions and alliances.
- Strategic change agendas and new business operating models.
- The perceived need for better responsiveness and value for money from IT.
Organisational Response
Both internal and external drivers for change must be considered in the context of the wider business strategy when implementing IT change within the organisation. Such an approach informs the organisational response.
