"How will business stakeholders and IT management ensure that IT performance and strategic direction are right?"
Basel II, SOX & MiFID are promoting greater scrutiny of governance and control mechanisms for IT in financial services. Assessment and redesign of these mechanisms is particularly important in migrating to a Target Operating Model.
JGA works with clients to assess and redesign their Governance & control mechanisms, taking a process oriented approach. JGA has expertise in the design and implementation of new processes for Shared Services, outsourcing and off-shoring, as well as the redesign of governance mechanisms to cover new e-business ventures and strategic partnering.
A number of key areas must be considered.
Formal Governance Mechanisms
- Steering Committees / user groups.
- Alignment of management processes.
Account Management
- Management of the 1:1 relationship with each customer business unit.
Costing & Charging
- Cost recovery.
- Funding of capital investment.
- Billing.
Demand Management
- Joint IT / Business process.
- Mapping of anticipated business consumption to IT capacity plans.
- Authorisation of service orders.
- Exception handling.
Performance Management
- Management of Service Quality.
- Business oriented MIS reporting.
Process Management
- Process ownership and process architecture.
- Focus on customer / stakeholder outcomes.
- Risk management inherent in processes.
